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Network Maintenance Notification

Scheduled on 08/12/2019 23:00:00 Status Scheduled Estimated finish 08/14/2019 05:00:00

Scheduled Start: August 12, 2019 23:00 EDT
Scheduled End: August 13, 2019 05:00 EDT
Scheduled Start: August 14, 2019 00:01 EDT
Scheduled End: August 14, 2019 05:00 EDT
Scheduled Start (if required): August 15, 2019 00:01 EDT
Scheduled End (if required): August 15, 2019 05:00 EDT
Scheduled Start (if required): August 16, 2019 00:01 EDT
Scheduled End (if required): August 16, 2019 05:00 EDT


Over the past 6 weeks, we have been working closely with one of our carrier partners, Segra. An action plan was put in place to fix a chronic problem with a long-haul fiber span that has been negatively impacting service to our customers in Lenoir NC. As a result, Segra will be performing extensive work on the span to ensure a permanent fix is put in place to ensure future stability. This maintenance activity will consist of two windows, August 12th 23:00 EDT to August 13th 05:00 EDT; and August 14th 00:01 EDT to 05:00 EDT. If the work cannot be completed within those two maintenance windows, it will continue into two further maintenance windows on August 15th and 16th (between 00:01 EDT and 05:00 EDT). Our network engineers will ensure that your services are not impacted during these windows but there will be a loss of redundancy.

Note: There will be no impact to your service during these maintenance windows. This is an advisory notification.

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