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Dacentec Advisory Notification

Scheduled on 05/17/2019 08:30:00 Status Finished Estimated finish 05/17/2019 14:44:00

We are currently experiencing network problems in our Lenoir Data Center. Some customers may be experiencing a loss of network connectivity. Our Network engineers are investigating root cause as they work towards resolution. We will provide status updates until the problem has been resolved. We apologize for the impact this is having on your business.

If your contact information is incorrect or has recently changed or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Dacentec’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: [email protected]

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Network Connectivity Issues for Some Clients

Scheduled on 05/07/2019 05:30:00 Status Resolved Fault / Issue Estimated finish 05/07/2019 00:00:00

Our teams are investigating an issue affected a small number of customers at the data enter. If you are unable to access the client area, please send a ticket directly to [email protected]

Update 05/07/2019 07:05:00 - Please note our Network Engineering team have verified full restore of our services. If you should still be experiencing an issue, please contact us immediately. We apologize for the inconvenience. A full report will be provided.

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